Wednesday, June 30, 2010
Yes, we still have mountains in our kitchen
OK, so no mountains, but definite foothills. I exercised some literary license. I'm a writer. Sue me.
Since June 19, when I discovered that my dishwasher's water pump had exploded, I have been living with rumply laminate flooring.
At first, I thought, "OK, so, it's not nice and flat, but it could be worse. Live with it. The insurance guys will come through soon."
But after a few times catching a heel on one of those peaks and being launched into movement that could go along with the lyrics to "I Believe I Can Fly," one ceases to be patient. Especially when one also has a pot of tea in one's hand when one is shrieking, "I believe I can touch the sky" (okay, the ceiling.)
My insurance folks told me that, why, yes, they would cover the floor. All I had to do was get an estimate for the damages.
I had no idea this was some sort of inside joke, kind of like the suggestion to bell the cat, at least not until I tried to get an estimate.
It took me nearly a week to get the first estimate, and I had to pay $51 for the privilege for the first estimate. (No, apparently free estimates are about as common as pink elephants these days, as they SAY it's free, but what it REALLY means is they credit your "account" should you use their labor.)
That guy totally muddled things up by saying that he thought my dining area was messed up, too, though to be honest, I had to really squint to see what he was talking about.
I reported this (including the squint part) dutifully to my insurance agent, who frowned and said, "Hmh. Now we'll have to get an appraiser out to look at it."
I told her that I would get a second estimate. This contractor came out, said, "Nope, your dining area's a-OK. I'll have the estimate for ya tomorrow."
He did. Along with a lovely little postscript that if I didn't use his services, his fee for the estimate would be $75. (See? Like I told you about the pink elephants.)
I forwarded the estimate FOR THE KITCHEN PART ONLY onto my insurance company who forwarded them onto the claims people who were supposed to get in touch with me within 48 hours.
That was Friday. And at least a half-dozen stumbles ago. No phone calls. No appraiser dude. No nothing but the oncoming Fourth of July when contractors all seem to take vacations.
So I called The Insurance Lady back to find that she was Out Of The Office (yes, when the receptionist answered, it DID sound like she said it in caps). The receptionist lady said she would call the claims people and get back to me.
Finally she has called me back. Appraiser Dude has decided to cut a check and not show up. Which is fine with me. But I could have already scheduled Contractor Dude to come in and start ripping out my Kitchen Mountain Range if Appraiser Dude had just called me back.
As it is, with the Fourth coming up, it looks like I'll be tripping over The Kitchen Mountain Range until I can actually con a contractor into actually reporting for duty. Which means I'll be needing back-up music for "I Believe I Can Fly" for the foreseeable future.